Talklytics
A multimodal voice and chat widget that resolves queries, captures session context, and converts transcripts into actionable CMS insights.
Customer SupportSample output
What Talklytics delivers
Output types this agent produces
Why Talklytics
The listener that never sleeps; transforming every customer conversation into a strategic business asset.
A multimodal voice and chat widget that resolves queries, captures session context, and converts transcripts into actionable CMS insights.
- Runs autonomously — no manual steps needed
- Connects to your existing tools and data
- Enterprise-grade security and audit trail
- Measurable outcomes from day one
< 5 min
Time to first run
24 / 7
Always-on operation
100 %
Audit-logged actions
Free
No credit card needed
How it works
How Talklytics works
Talklytics recalls the entire conversation history and user session data, providing a continuous, context-rich support experience from the first second.
The insights captured by the agent can be directly linked to tools such as Google Analytics and Clarity, allowing teams to connect conversation data with real user behavior and session recordings for deeper analysis.
The agent structures and categorises feedback into the CMS automatically, driving product insights and creating a direct loop from support to strategy.
The widget is a fully capable "Voicebot" that resolves complex issues autonomously, reducing support costs.
Without Talklytics
Overview
Talklytics
A multimodal voice and chat widget that resolves queries, captures session context, and converts transcripts into actionable CMS insights.
Key Benefits
What you get
Intent Detection Engine: Automatically
Intent Detection Engine: Automatically identifies whether a user is asking about pricing, services, case studies, demos, or support.
Full Transcript Capture: Records
Full Transcript Capture: Records and structures conversations for analysis, compliance, and insight generation.
Behavior Attribution Tracking: Connects
Behavior Attribution Tracking: Connects user queries with clicks, navigation paths, and final actions taken.
Voice and Chat Support:
Voice and Chat Support: Unified experience across both text and voice modes.
How it performs
Instant
Deployment to workspace
100%
Actions audit-logged
50+
Native integrations
24/7
Autonomous operation
Built-in capabilities
Intent Detection Engine: Automatically identifies whether a user is asking about pricing, services, case studies, demos, or support.
Full Transcript Capture: Records and structures conversations for analysis, compliance, and insight generation.
Behavior Attribution Tracking: Connects user queries with clicks, navigation paths, and final actions taken.
Who uses this agent
Job roles it augments
Head of Customer Success
Tier-1 resolution and CSAT improvement
Support Lead
Ticket triage and escalation routing
CX Manager
Knowledge base maintenance and response quality
Customer Success Manager
Proactive health monitoring and intervention
Industry fit
Relevant industries
Primary
Also used in
Talklytics is ready to deploy.
No code required · Connect your tools · See results on day one.
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Guidebook
Customer Support Agent Best Practices
Follow these practices to get the best results from Talklytics from day one.
Upload your full knowledge base and product documentation before first run
Define clear escalation rules — when the agent should hand off to a human
Monitor resolution rate in the first two weeks and fine-tune failure patterns
Keep the knowledge base updated — stale docs are the #1 cause of wrong answers
Set tone and formality guardrails to match your brand voice
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What's next
Choose your path
Get started on your own, or have our team build exactly what you need.
Build it yourself in minutes.
Use the Agent Building Studio to create a version of Talklytics tailored to your data and workflow. No code required — Helix guides you through every step.
- No-code visual builder
- Connect your own data sources
- Helix AI assistant included
- Deploy in under 5 minutes
Let our experts build it for you.
Our Agentic AI Lab provides forward-deployed engineers who tailor Talklytics to your exact systems, proprietary data, and approval logic — and deploy in weeks.
- Custom integrations & data pipelines
- On-prem, VPC, or cloud deployment
- Dedicated forward-deployed engineer
- Enterprise SLA & compliance support