Intercom provides live chat, messaging, and customer engagement tools, enabling businesses to drive conversions, handle support, and personalize communication at scale
Intercom provides live chat, messaging, and customer engagement tools, enabling businesses to drive conversions, handle support, and personalize communication at scale On Nagent, Intercom is exposed as a fully-configurable customer support integration that any agent can call — 133 actions, and OAuth authentication. No code is required to wire Intercom into your workflow — connect it once via the External Integrations panel and reuse it across every agent you build.
Agent builders use Intercom to automate the kinds of tasks customer support teams previously handled manually. Concrete examples — each one is a single agent step in Nagent — include:
Every action and trigger is paired with a structured input/output schema (visible in the sections below), so when you wire Intercom into Helix — our agentic agent builder — the editor knows exactly what each step expects and produces. Configure once, deploy anywhere across your Nagent agents.
Every operation an agent can call against Intercom, with input parameters and output schema. Drop these into any step of an agent built in Helix.
INTERCOM_ADD_SUBSCRIPTION_TO_A_CONTACTYou can add a specific subscription to a contact. In Intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.Attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.Attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. This will return a subscription type model for the subscription type that was added to the contact.
Input parameters
The unique identifier for the subscription which is given by Intercom
The unique identifier for the contact which is given by Intercom
The consent_type of a subscription, opt_out or opt_in.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_ADD_TAG_TO_CONTACTTool to add a tag to a contact in Intercom. Use when you need to attach or add a specific tag to a contact for categorization or tracking purposes.
Input parameters
The unique identifier for the tag which is given by Intercom
The unique identifier for the contact which is given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_ARCHIVE_CONTACTTool to archive a single contact in Intercom. Use when you need to archive a contact by their ID.
Input parameters
The unique identifier for the contact to archive
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_ASSIGN_CONVERSATIONAssigns a conversation to a specific admin or team in Intercom. Mutates live conversation state; confirm intent before bulk-assigning multiple conversations.
Input parameters
ID of the team to assign the conversation to. Either admin_id or team_id must be provided
ID of the admin to assign the conversation to. Either admin_id or team_id must be provided
ID of the admin making the assignment (who is performing this action)
The ID of the conversation to assign
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_ATTACH_CONTACT_TO_COMPANYTool to attach a contact to a company in Intercom. Use when you need to associate a contact with a company.
Input parameters
The unique identifier for the company which is given by Intercom
The unique identifier for the contact which is given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_ATTACH_CONTACT_TO_CONVERSATIONTool to attach a contact participant to a conversation on behalf of admin or contact. Use when you need to add a new participant to an existing conversation.
Input parameters
The id of the admin who is adding the new participant
Object containing contact identifier. Must include at least one of: id, intercom_user_id, user_id, or email
The identifier for the conversation as given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_ATTACH_TAG_TO_CONVERSATIONTool to add a tag to a specific conversation in Intercom. Use when you need to attach or tag a conversation.
Input parameters
The unique identifier for the tag which is given by Intercom
The unique identifier for the admin which is given by Intercom
The unique identifier for the conversation
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_ATTACH_TAG_TO_TICKETTool to add a tag to a ticket in Intercom. Use when you need to attach or add a specific tag to a ticket for categorization or tracking purposes.
Input parameters
The unique identifier for the tag which is given by Intercom
The unique identifier for the admin which is given by Intercom
The unique identifier for the ticket which is given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_BLOCK_CONTACTTool to block a single contact in Intercom. Use when you need to block a contact, which will also archive their conversations.
Input parameters
The unique identifier for the contact to block
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_CANCEL_DATA_EXPORTTool to cancel an active content data export job. Use when you need to terminate an ongoing export and update its status to 'canceled'.
Input parameters
The unique identifier for the export job to cancel.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_CLOSE_CONVERSATIONCloses a conversation in Intercom, marking it as resolved. Requires explicit user confirmation before calling; closing is irreversible without a separate reopen action. Send any reply via INTERCOM_REPLY_TO_CONVERSATION before calling this tool — parallel execution on the same conversation causes conflicts.
Input parameters
Optional message to send when closing the conversation
ID of the admin closing the conversation
The ID of the conversation to close Conversation must be in open state; verify state via INTERCOM_GET_CONVERSATION first, as closing a snoozed or already-closed conversation produces unexpected results.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_CREATE_A_COLLECTIONYou can create a new collection by making a POST request to `https://api.intercom.io/help_center/collections.`
Input parameters
The name of the collection. For multilingual collections, this will be the name of the default language"s content.
The id of the parent collection. If `null` then it will be created as the first level collection.
The description of the collection. For multilingual collections, this will be the description of the default language"s content.
The id of the help center where the collection will be created. If `null` then it will be created in the default help center.
The type of object - group_translated_content.
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_CREATE_AN_ARTICLEYou can create a new article by making a POST request to `https://api.intercom.io/articles`.
Input parameters
The content of the article. For multilingual articles, this will be the body of the default language"s content.
Whether the article will be `published` or will be a `draft`. Defaults to draft. For multilingual articles, this will be the state of the default language"s content.
The title of the article.For multilingual articles, this will be the title of the default language"s content.
The id of the author of the article. For multilingual articles, this will be the id of the author of the default language"s content. Must be a teammate on the help center"s workspace.
The id of the article"s parent collection or section. An article without this field stands alone.
The description of the article. For multilingual articles, this will be the description of the default language"s content.
The type of parent, which can either be a `collection` or `section`.
The type of object - article_translated_content.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_CREATE_A_NOTEYou can add a note to a single contact.
Input parameters
The unique identifier of a given contact.
The text of the note.
The unique identifier of a given admin.
The unique identifier of a given contact.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_CREATE_CONTACTTool to create a new contact in Intercom workspace. Use when you need to add a user or lead to Intercom. At least one identifier (email, external_id, or role) must be provided.
Input parameters
Contact's full name
The contact's role designation (user/lead). At least one identifier (email, external_id, or role) must be provided.
The contact's email address. At least one identifier (email, external_id, or role) must be provided.
Contact phone number (E.164 format recommended, e.g., +353871234567)
Image URL for the contact's avatar
Admin ID assigned as account owner
A unique identifier from your system. At least one identifier (email, external_id, or role) must be provided.
Unix timestamp of last activity
Unix timestamp of signup date
Custom key-value data fields
Email subscription status
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_CREATE_CONTENT_IMPORT_SOURCETool to create a new content import source for the Fin Content Library. Use when you need to create a container for External Pages to be ingested into Intercom's AI content system.
Input parameters
The URL of the content import source. Must be a valid URL.
The status of the content import source. Defaults to 'active'.
Defines sync method.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_CREATE_CONVERSATIONCreates a new conversation in Intercom. Requires exactly one of from_user_id or from_contact_id — both are schema-optional but at least one must be provided.
Input parameters
The message content for the conversation
Subject line for the conversation
ID of the user to create the conversation from. Either from_user_id or from_contact_id is required
Type of message: inapp, email, or facebook
ID of the admin creating the conversation. If not provided, uses authenticated admin
ID of the contact to create the conversation from. Either from_user_id or from_contact_id is required
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_CREATE_DATA_ATTRIBUTETool to create a custom data attribute for contacts or companies. Use when you need to define a new attribute to track additional information beyond standard fields.
Input parameters
The identifier for the data attribute. This will be the key used to reference the attribute.
Specifies which object type this attribute applies to. Must be either 'contact' or 'company'.
Required when data_type is 'options'. Array of option objects, each containing a 'value' property.
The type of data stored. Valid values: 'string', 'integer', 'float', 'boolean', or 'date'.
A readable description of the attribute shown in the UI. Helps users understand the purpose of the attribute.
Whether the Messenger can update this attribute. Set to true to allow updates via Messenger.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_CREATE_DATA_EVENTTool to submit a data event to Intercom to track user activities. Use when you need to notify Intercom of user actions and changes. Events are detected as duplicates using workspace ID, contact identifier, event name, and timestamp.
Input parameters
Intercom's 24-character UUID identifier for a lead or user. The contact must already exist in Intercom; events cannot be created for non-existent contacts. At least one of user_id, id, or email is required.
The user's email address. The contact with this email must already exist in Intercom; events cannot be created for non-existent contacts. Use only when email uniquely identifies users. At least one of user_id, id, or email is required.
Your application's unique identifier for the user. The contact must already exist in Intercom with this user_id; events cannot be created for non-existent contacts. At least one of user_id, id, or email is required.
Additional key-value pairs providing context about the event. Can include custom properties relevant to the event.
Unix timestamp indicating when the event occurred.
The name of the event in past tense verb-noun format (e.g., 'updated-plan', 'purchased-item'). Describes what action occurred.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_CREATE_DATA_EXPORTTool to initiate an async data export job for message content. Use when you need to export messages created within a specific timeframe. Only one active job per workspace is allowed; exceeding this limit triggers a 429 error. Jobs expire two days after completion.
Input parameters
Start date for data export; must be formatted as a UNIX timestamp. Only messages created after this time will be included.
End date for data export; formatted as UNIX timestamp. This parameter is required by the API.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_CREATE_EXTERNAL_PAGETool to create an external page in Fin Content Library or update an existing page by external ID. Use when you need to ingest new content or update existing content for AI-generated answers. Supports upsert behavior: if a page with the same source_id and external_id exists, it will be updated instead of creating a new one.
Input parameters
The page URL; used by Fin to attribute answers to sources. Must be a valid URL.
The body content of the external page in HTML format
The title of the external page
Language code for the page. Must be 'en'.
Identifier for the content import source. This links the page to a specific content import source in your workspace.
Unique ID from the source; enables upsert functionality. If a page with the same source_id and external_id exists, it will be updated instead of creating a new one.
Whether Fin AI Agent can reference this content. Defaults to false if not provided.
Whether AI Copilot can use this content. Defaults to false if not provided.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_CREATE_HELP_CENTER_SECTIONTool to create a new help center section within a collection. Use when you need to add a new section to organize articles in the help center hierarchy (Help Center → Collections → Sections → Articles). Supports multilingual content via translated_content parameter.
Input parameters
The name of the section. For multilingual sections, this will be the name of the default language's content.
The collection ID where the section will be located.
A dictionary of locale codes to translated content. Keys are locale codes (e.g., 'es', 'fr', 'de'). Each value contains the translated name and optional description for that locale.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_CREATE_INTERNAL_ARTICLETool to create a new internal article for team knowledge sharing. Use when you need to add new internal documentation or knowledge base articles for team members.
Input parameters
The content of the article (supports HTML).
The title of the article.
Language/locale identifier for the article content.
The id of the owner of the article.
The id of the author of the article.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_CREATE_OR_UPDATE_A_COMPANYYou can create or update a company. Companies will be only visible in Intercom when there is at least one associated user. Companies are looked up via `company_id` in a `POST` request, if not found via `company_id`, the new company will be created, if found, that company will be updated. {% admonition type="attention" name="Using `company_id`" %} You can set a unique `company_id` value when creating a company. However, it is not possible to update `company_id`. Be sure to set a unique value once upon creation of the company. {% /admonition %}
Input parameters
The name of the Company
The name of the plan you have associated with the company.
The number of employees in this company.
The URL for this company"s website. Please note that the value specified here is not validated. Accepts any string.
The industry that this company operates in.
The company id you have defined for the company. Can"t be updated
How much revenue the company generates for your business. Note that this will truncate floats. i.e. it only allow for whole integers, 155.98 will be truncated to 155. Note that this has an upper limit of 2**31-1 or 2147483647..
A hash of key/value pairs containing any other data about the company you want Intercom to store. Values must be strings, numbers, or booleans (not objects or arrays).
The time the company was created by you.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_CREATE_TAGTool to create or update a tag, and optionally tag/untag companies or tag contacts. Use when you need to create a new tag, update an existing tag, or apply/remove tags to/from companies or users.
Input parameters
The ID of an existing tag to update. Optional - only needed when updating a specific tag.
The name of the tag. Will be created if it doesn't exist, or the existing tag will be used if it does.
Optional list of users to tag. Each user must have an 'id' field.
Optional list of companies to tag or untag. Each company should have either 'id' or 'company_id' field, and optionally 'untag': true to remove the tag.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_CREATE_TICKETTool to create a ticket in Intercom to track customer requests and issues. Use when you need to create a new support ticket with specified type, contacts, and attributes.
Input parameters
Array of contact objects representing users affected by this ticket. Each contact must include one of: id, external_id, or email
Assignment information for the ticket
The ID of the company associated with this ticket
Unix timestamp indicating when the ticket was created. Defaults to current time if not provided
The ID of the ticket type you want to create. This defines the structure and workflow for the ticket
Custom attribute key-value pairs for the ticket. Use '_default_title_' for the ticket title and '_default_description_' for the ticket description. Additional custom fields depend on your ticket type configuration
The ID of an existing conversation to link to this ticket
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_CREATE_TICKET_TYPETool to create a new ticket type that defines the data structure for tracking customer requests. Use when you need to establish a new category of tickets with specific fields and states.
Input parameters
Emoji representation (from Twemoji Cheatsheet)
The designation for the ticket type
Classification as 'Customer', 'Back-office', or 'Tracker' (required)
Explanatory text about the ticket type
Whether tickets are for internal use only; defaults to false
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_CREATE_TICKET_TYPE_ATTRIBUTETool to create a new attribute for a ticket type in Intercom. Use when you need to add custom attributes to ticket types for data collection.
Input parameters
The name of the ticket type attribute
The data type of the attribute. Allowed values: string, list, integer, decimal, boolean, datetime, files
Whether the attribute allows multiple lines of text (applicable for string data_type only)
A comma delimited list of items for the attribute value (applicable for list data_type only)
The description of the attribute presented to the teammate or contact
The unique identifier of the ticket type to add the attribute to
Visibility to teammates during creation (default: true)
Whether teammates must fill this attribute when creating tickets (default: false)
Visibility to contacts in Messenger (default: true)
Whether the attribute allows multiple files to be attached (applicable for files data_type only)
Whether contacts must fill this attribute in Messenger (default: false)
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_DATA_EVENT_SUMMARIESTool to create event summaries for a user to track event occurrences. Use when you need to bulk update event counts for a user.
Input parameters
Your identifier for the user to create event summaries for
List of event summaries to create for the user
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_DELETE_A_COLLECTIONYou can delete a single collection by making a DELETE request to `https://api.intercom.io/collections/<id>`.
Input parameters
The unique identifier for the collection which is given by Intercom.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_DELETE_A_COMPANYYou can delete a single company.
Input parameters
The unique identifier for the company which is given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_DELETE_AN_ARTICLEYou can delete a single article by making a DELETE request to `https://api.intercom.io/articles/<id>`.
Input parameters
The unique identifier for the article which is given by Intercom.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_DELETE_A_TAG_DELETE_TAGTool to delete a tag from Intercom workspace. Use when you need to permanently remove a tag that is no longer needed.
Input parameters
The unique identifier of the tag to delete
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_DELETE_A_VISITORTool to delete a visitor from the Intercom workspace. Use when you need to permanently remove a visitor record.
Input parameters
The unique identifier for the visitor which is given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_DELETE_CONTACTTool to delete a contact from the Intercom workspace. Use when you need to permanently remove a contact record.
Input parameters
The unique identifier for the contact which is given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_DELETE_CONTENT_IMPORT_SOURCETool to delete a content import source and all its external pages. Use when you need to remove a content import source from Intercom. This operation is permanent and cannot be undone.
Input parameters
The unique identifier for the content import source which is given by Intercom.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_DELETE_EXTERNAL_PAGETool to delete an external page from content library and AI answers. Use when you need to remove an external page from Intercom's AI knowledge base.
Input parameters
The unique identifier for the external page provided by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_DELETE_INTERNAL_ARTICLETool to delete a single internal article by ID. Use when you need to permanently remove an internal article from Intercom.
Input parameters
The unique identifier for the internal article which is given by Intercom.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_DELETE_TICKETTool to delete a ticket from the Intercom system. Use when you need to permanently remove a ticket.
Input parameters
The unique identifier for the ticket assigned by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_DETACH_A_CONTACTTool to remove a tag from a specific contact in Intercom. Use when you need to detach or untag a contact.
Input parameters
The unique identifier for the tag which is given by Intercom
The unique identifier for the contact which is given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_DETACH_CONTACT_FROM_COMPANYTool to detach a contact from a company in Intercom. Use when you need to remove a company association from a contact.
Input parameters
The unique identifier for the company which is given by Intercom
The unique identifier for the contact which is given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_DETACH_TAG_FROM_CONVERSATIONTool to remove a tag from a specific conversation in Intercom. Use when you need to detach or untag a conversation.
Input parameters
The unique identifier for the tag to be removed
The unique identifier for the admin which is performing the action
The unique identifier for the conversation
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_DETACH_TAG_FROM_TICKETTool to remove a tag from a ticket in Intercom. Use when you need to detach or remove a specific tag from a ticket.
Input parameters
The unique identifier for the tag which is given by Intercom
The unique identifier for the admin which is given by Intercom
The unique identifier for the ticket which is given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_DOWNLOAD_DATA_EXPORTTool to download content data export from Intercom. Use when you need to retrieve exported message data from a completed data export job. The data is returned as a gzipped CSV file stream.
Input parameters
The location identifier where you can download your data. This is obtained from the download_url when a content data export job reaches 'complete' status.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_ENQUEUE_CREATE_TICKETTool to enqueue ticket creation for asynchronous processing. Use when you need to create a ticket in Intercom. The system attempts validation on inputs before tasks are enqueued.
Input parameters
List of contacts affected by the ticket (currently only one allowed). Provide at least one of: id, external_id, or email
Optional assignment details for the ticket
Associated company identifier
Timestamp for ticket creation (current time if omitted)
The identifier of the ticket type you want to create
Ticket field values as key-value pairs. Default fields: _default_title_ and _default_description_. Supports strings, numbers, booleans, arrays, and file attributes
Disable notifications when created
Conversation ID to link to the ticket
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_FIND_TAGTool to retrieve details for a specific tag by its ID. Use when you need to get information about a particular tag in the workspace.
Input parameters
The unique identifier for the tag within the workspace.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_GET_A_CONTACTYou can fetch the details of a single contact.
Input parameters
id
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_GET_CONTENT_IMPORT_SOURCETool to retrieve a content import source by its ID. Use when you need to fetch details about a specific content import source from Intercom's AI features.
Input parameters
The unique identifier for the content import source which is given by Intercom.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_GET_CONVERSATIONRetrieves a specific conversation by ID with all messages and details. Key response caveats: `conversation_parts` are paginated — walk all cursors for complete transcripts. Fields `title`, `subject`, `source.body`, `conversation_parts.body`, `statistics`, and some contact properties can be null. System/workflow events appear in `conversation_parts` with null `body` or `author`; `first_admin_reply_at` may be null despite actual replies — use `last_admin_reply_at` for SLA calculations. Attachment URLs in `conversation_parts` are short-lived — download promptly. The `state` field and `open` boolean can diverge — re-fetch to verify state before assign/reply/close actions. Timestamps are Unix epoch seconds UTC. Use this tool (not INTERCOM_SEARCH_CONVERSATIONS) when full message context is required.
Input parameters
Display format for message content: plaintext or html Even with 'plaintext', fields like `subject` and `custom_attributes` may still contain raw HTML — sanitize separately.
The ID of the conversation to retrieve
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_GET_COUNTSTool to retrieve summary counts for Intercom app entities including companies, users, leads, tags, segments, and conversations. Use when you need to get statistics about the total number of entities in the workspace or conversation counts.
Input parameters
Set to 'conversation' to retrieve conversation-specific counts. If omitted, returns app total counts (companies, users, leads, tags, segments).
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_GET_CUSTOM_OBJECT_INSTANCE_BY_EXTERNAL_IDTool to retrieve a custom object instance by its external_id. Use when you need to fetch a specific custom object instance from Intercom using an identifier from your external system rather than Intercom's internal ID.
Input parameters
The unique identifier for the Custom Object instance in the external system it originated from
The unique identifier of the custom object type (e.g., 'Order', 'Product')
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_GET_EXTERNAL_PAGETool to retrieve an external page from Fin Content Library by ID. Use when you need to fetch details of a specific external page including its content, metadata, and AI availability settings.
Input parameters
The unique identifier for the external page provided by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_GET_TICKETTool to retrieve a ticket from Intercom. Use when you need to fetch comprehensive details about a specific ticket including state, type, attributes, and contacts.
Input parameters
The unique identifier for the ticket assigned by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_GET_TICKET_TYPETool to retrieve details for a specific ticket type by its ID. Use when you need to get complete information about a ticket type including its attributes and states.
Input parameters
The unique identifier for the ticket type to retrieve.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_IDENTIFY_AN_ADMINYou can view the currently authorised admin along with the embedded app object (a "workspace" in legacy terminology). > 🚧 Single Sign On > > If you are building a custom "Log in with Intercom" flow for your site, and you call the `/me` endpoint to identify the logged-in user, you should not accept any sign-ins from users with unverified email addresses as it poses a potential impersonation security risk.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_JOBS_STATUSTool to retrieve the status of job execution. Use when checking progress and outcome of asynchronous operations like data imports or exports.
Input parameters
The unique identifier for the job which is given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_ALL_ACTIVITY_LOGSYou can get a log of activities by all admins in an app.
Input parameters
The start date that you request data for. It must be formatted as a UNIX timestamp.
The end date that you request data for. It must be formatted as a UNIX timestamp.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_ALL_ADMINSYou can fetch a list of admins for a given workspace.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_ALL_ARTICLESYou can fetch a list of all articles by making a GET request to `https://api.intercom.io/articles`. > 📘 How are the articles sorted and ordered? > > Articles will be returned in descending order on the `updated_at` attribute. This means if you need to iterate through results then we'll show the most recently updated articles first.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_ALL_COLLECTIONSYou can fetch a list of all collections by making a GET request to `https://api.intercom.io/help_center/collections`. Collections will be returned in descending order on the `updated_at` attribute. This means if you need to iterate through results then we'll show the most recently updated collections first.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_ALL_COMPANIESYou can list companies. The company list is sorted by the `last_request_at` field and by default is ordered descending, most recently requested first. Note that the API does not include companies who have no associated users in list responses. When using the Companies endpoint and the pages object to iterate through the returned companies, there is a limit of 10,000 Companies that can be returned. If you need to list or iterate on more than 10,000 Companies, please use the \[Scroll API\](https://developers.intercom.com/reference#iterating-over-all-companies). {% admonition type="warning" name="Pagination" %} You can use pagination to limit the number of results returned. The default is `20` results per page. See the \[pagination section\](https://developers.intercom.com/docs/build-an-integration/learn-more/rest-apis/pagination/#pagination-for-list-apis) for more details on how to use the `starting_after` param. {% /admonition %}
Input parameters
The page of results to fetch. Defaults to first page
`asc` or `desc`. Return the companies in ascending or descending order. Defaults to desc
How many results to return per page. Defaults to 15. Maximum allowed value is 60.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_ALL_HELP_CENTERSYou can list all Help Centers by making a GET request to `https://api.intercom.io/help_center/help_centers`.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_ALL_MACROSTool to fetch a list of all macros (saved replies) in your workspace for use in automating responses. The macros are returned in descending order by updated_at. Use when you need to retrieve available macros or sync macro data.
Input parameters
Number of results to return per page. Controls pagination size.
Unix timestamp to retrieve only macros modified after this time. Useful for incremental syncs.
Cursor for pagination - Base64-encoded JSON array containing \[updated_at, id\] of the last item from previous page. Use this to fetch the next page of results.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_ALL_NOTESYou can fetch a list of notes that are associated to a contact.
Input parameters
The unique identifier of a contact.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_ATTACHED_COMPANIES_FOR_CONTACTYou can fetch a list of companies that are associated to a contact.
Input parameters
The unique identifier for the contact which is given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_ATTACHED_CONTACTSYou can fetch a list of all contacts that belong to a company.
Input parameters
The unique identifier for the company which is given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_ATTACHED_SEGMENTS_FOR_COMPANIESYou can fetch a list of all segments that belong to a company.
Input parameters
The unique identifier for the company which is given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_ATTACHED_SEGMENTS_FOR_CONTACTYou can fetch a list of segments that are associated to a contact.
Input parameters
The unique identifier for the contact which is given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_AWAY_STATUS_REASONSTool to retrieve all away status reasons for a workspace including deleted ones. Use when you need to list available away status options for team members.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_CALLSTool to list all phone calls from Intercom with pagination support. Use when you need to retrieve call records, view call history, or iterate through calls.
Input parameters
The page of results to fetch. Defaults to first page.
How many results to display per page. Defaults to 25. Maximum 25.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_CALLS_WITH_TRANSCRIPTSTool to retrieve calls by conversation IDs with transcripts when available. Use when you need to get call records with their transcripts for specific conversations. Maximum 20 conversation IDs per request.
Input parameters
A list of conversation IDs to fetch calls for. Must contain between 1 and 20 conversation IDs.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_COMPANY_NOTESTool to list all notes associated with a specific company. Use when you need to retrieve all notes that have been added to a company record.
Input parameters
The unique identifier for the company which is given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_CONTACTSTool to list all contacts (users or leads) in your Intercom workspace with pagination support. Use when you need to retrieve multiple contacts or iterate through all contacts in the workspace.
Input parameters
Number of results per page. Maximum 150.
Pagination cursor to fetch the next page of results. Use the value from pages.next.starting_after in the previous response.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_CONTENT_IMPORT_SOURCESTool to retrieve all content import sources for the workspace. Use when you need to list all content sources for Fin Content Library.
Input parameters
Number of items per page. Default: 20, max: 150.
Cursor for fetching the next page of results.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_CONVERSATIONSLists all conversations from Intercom with pagination support. This endpoint does not support filtering by state, assignee, or other attributes - use INTERCOM_SEARCH_CONVERSATIONS for filtering. Paginate by reading pages.next.starting_after from each response and passing it as starting_after until pages.next is absent. Response fields including title, source.body, conversation_parts.body, and statistics may be null; guard before string operations.
Input parameters
Number of conversations per page (1-150)
Pagination cursor - ID of the last conversation from previous page
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_DATA_ATTRIBUTESTool to list all data attributes for contacts, companies, and conversations. Use when you need to retrieve metadata about available data attributes.
Input parameters
Filter attributes by model type. Accepts: 'contact', 'company', or 'conversation'
Include archived attributes in results. Defaults to false (non-archived only)
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_DATA_EVENTSTool to retrieve a log of data events belonging to a customer. Use when you need to list events for a specific user. Note: Only events less than 90 days old can be listed.
Input parameters
Contact's email address. Required if user_id and intercom_user_id are not provided.
Flag to include event summaries in response
Your internal identifier for the user. Required if intercom_user_id and email are not provided.
Intercom's identifier for the contact. Required if user_id and email are not provided.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_EXTERNAL_PAGESTool to list all external pages from Fin Content Library. Use when you need to retrieve external pages used for AI-generated answers in Intercom.
Input parameters
Number of items per page. Default: 20, max: 150.
Cursor for fetching the next page of results.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_HELP_CENTER_SECTIONSTool to fetch a list of all help center sections in descending order by updated_at. Use when you need to retrieve sections from the help center hierarchy (Help Center → Collections → Sections → Articles).
Input parameters
Number of results per page. Maximum is 150.
Cursor value for pagination to fetch the next page of results.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_INTERNAL_ARTICLESTool to list all internal articles in Intercom. Use when you need to retrieve all internal articles available in the workspace.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_NEWS_ITEMSTool to fetch a list of all news items from Intercom. Use when you need to retrieve news items posted in the workspace.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_SEGMENTSTool to retrieve all segments defined within a workspace for filtering and categorizing contacts. Use when you need to get a list of all available segments or check segment counts.
Input parameters
Include the count of contacts in each segment. When true, the 'count' field will be populated in each segment object.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_SUBSCRIPTIONS_FOR_A_CONTACTYou can fetch a list of subscription types that are attached to a contact. These can be subscriptions that a user has 'opted-in' to or has 'opted-out' from, depending on the subscription type. This will return a list of Subscription Type objects that the contact is associated with. The data property will show a combined list of: 1.Opt-out subscription types that the user has opted-out from. 2.Opt-in subscription types that the user has opted-in to receiving.
Input parameters
The unique identifier for the contact which is given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_SUBSCRIPTION_TYPESTool to list all subscription types available in the workspace. Use when you need to retrieve subscription configuration details including state, translations, consent type, and supported content types.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_TAGSTool to fetch all tags for the workspace. Use when you need to retrieve all available tags that can be applied to contacts, companies, and conversations.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_TAGS_ATTACHED_TO_A_CONTACTYou can fetch a list of all tags that are attached to a specific contact.
Input parameters
The unique identifier for the contact which is given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_TEAMSTool to retrieve all teams within a workspace. Use when you need to get a list of all available teams, their members, or assignment configurations.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_TICKET_STATESTool to fetch all ticket states for the workspace. Use when you need to retrieve all configured ticket states, including both active and archived ones.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_LIST_TICKET_TYPESTool to retrieve all ticket types for the workspace. Use when you need to get all available ticket type configurations including attributes and states.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_MERGE_A_LEAD_AND_A_USERYou can merge a contact with a `role` of `lead` into a contact with a `role` of `user`.
Input parameters
The unique identifier for the contact to merge away from. Must be a lead.
The unique identifier for the contact to merge into. Must be a user.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_REGISTER_FIN_VOICE_CALLTool to register a Fin Voice call with Intercom. Use when you need to create a record of an external voice call in Intercom, enabling AI-powered call analysis and customer interaction tracking.
Input parameters
Additional metadata about the call as key-value pairs. Use this to store custom information about the call.
Enum for supported call sources.
External call identifier from the call provider. This is a unique identifier for the call in your system.
Phone number in E.164 format for the call (e.g., +1234567890). Must start with '+' followed by country code and number.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_REMOVE_SUBSCRIPTION_FROM_A_CONTACTYou can remove a specific subscription from a contact. This will return a subscription type model for the subscription type that was removed from the contact.
Input parameters
The unique identifier for the subscription type which is given by Intercom
The unique identifier for the contact which is given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_REMOVE_TAG_FROM_A_CONTACTYou can remove tag from a specific contact. This will return a tag object for the tag that was removed from the contact.
Input parameters
The unique identifier for the tag which is given by Intercom
The unique identifier for the contact which is given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_REOPEN_CONVERSATIONReopens a closed conversation in Intercom. Only operates correctly on conversations in a closed state; verify state via INTERCOM_GET_CONVERSATION before calling, as using on open or snoozed conversations may produce unexpected results.
Input parameters
Optional message to send when reopening the conversation
ID of the admin reopening the conversation
The ID of the conversation to reopen
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_REPLY_TICKETTool to reply to a ticket with a message from admin or contact, or with a note for admins. Use when you need to add a response or comment to an existing ticket.
Input parameters
The content of the reply. HTML is supported for notes.
Contact's email address for contact replies. Used when replying as a contact.
External contact identifier for contact replies. Used when replying as a contact.
Admin identifier for admin replies. Required when replying as an admin.
The unique identifier for the ticket to reply to
Unix timestamp for when the reply was created. Optional, used for contact replies.
Type of message to send. Must be 'comment', 'note', or 'quick_reply'
List of URLs of attachments to include in the reply
Contact identifier from Intercom for contact replies. Used when replying as a contact.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_REPLY_TO_CONVERSATIONSends a reply to an existing conversation in Intercom. Always send reply before closing a conversation — never parallelize with INTERCOM_CLOSE_CONVERSATION on the same conversation. Verify conversation state via INTERCOM_GET_CONVERSATION before replying, as open/snoozed/closed states may diverge from cached values.
Input parameters
ID of the admin sending the reply. Required - must be explicitly provided.
The message content to send as a reply
Type of message: comment, note, or assignment
List of attachment URLs to include in the reply URLs must be publicly accessible (no auth required); private or oversized URLs will cause the request to fail.
The ID of the conversation to reply to
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_RETRIEVE_A_COLLECTIONYou can fetch the details of a single collection by making a GET request to `https://api.intercom.io/help_center/collections/<id>`.
Input parameters
The unique identifier for the collection which is given by Intercom.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_RETRIEVE_A_COMPANY_BY_IDYou can fetch a single company.
Input parameters
The unique identifier for the company which is given by Intercom
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_RETRIEVE_A_HELP_CENTERYou can fetch the details of a single Help Center by making a GET request to `https://api.intercom.io/help_center/help_center/<id>`.
Input parameters
The unique identifier for the collection which is given by Intercom.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_RETRIEVE_A_JOB_STATUSTool to retrieve the status of a data export job. Use when checking the progress of an export job by providing the job identifier.
Input parameters
The unique identifier for the export job whose status you want to check.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_RETRIEVE_A_MACROTool to fetch a single macro (saved reply) by its ID. The macro will only be returned if it is visible to the authenticated user based on its visibility settings.
Input parameters
The unique identifier for the macro to retrieve
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_RETRIEVE_AN_ADMINYou can retrieve the details of a single admin.
Input parameters
The unique identifier of a given admin
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_RETRIEVE_AN_ARTICLEYou can fetch the details of a single article by making a GET request to `https://api.intercom.io/articles/<id>`.
Input parameters
The unique identifier for the article which is given by Intercom.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_RETRIEVE_A_SEGMENTTool to retrieve details for a single segment by its ID. Use when you need to get information about a specific segment including its name, type, and optionally the count of items.
Input parameters
The unique identifier of the segment to retrieve.
When set to true, includes the count field showing the number of items in the segment. Only applicable for user segments.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_RETRIEVE_COMPANIESYou can fetch a single company by passing in `company_id` or `name`. `https://api.intercom.io/companies?name={name}` `https://api.intercom.io/companies?company_id={company_id}` You can fetch all companies and filter by `segment_id` or `tag_id` as a query parameter. `https://api.intercom.io/companies?tag_id={tag_id}` `https://api.intercom.io/companies?segment_id={segment_id}`
Input parameters
The `name` of the company to filter by.
The page of results to fetch. Defaults to first page
The `tag_id` of the company to filter by.
How many results to display per page. Defaults to 15
The `company_id` of the company to filter by.
The `segment_id` of the company to filter by.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_RETRIEVE_INTERNAL_ARTICLETool to retrieve an internal article by ID from Intercom. Use when you need to fetch details of a specific internal article including its title, body content, and metadata.
Input parameters
The unique identifier for the internal article which is given by Intercom.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_RETRIEVE_NOTETool to retrieve details of a single note by its identifier. Use when you need to fetch the complete information about a specific note.
Input parameters
The unique identifier of the note to retrieve
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_RETRIEVE_TEAMTool to retrieve detailed information about a specific team by ID. Use when you need to get team details including members and assignment configuration.
Input parameters
The unique identifier of the team to retrieve
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_RETRIEVE_VISITOR_WITH_USER_IDTool to retrieve a specific visitor's details using their user_id. Use when you need to fetch comprehensive visitor information including profile data, location, and activity metrics.
Input parameters
A unique identifier for the visitor that you've assigned
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_SCROLL_OVER_ALL_COMPANIESThe `list all companies` functionality does not work well for huge datasets, and can result in errors and performance problems when paging deeply. The Scroll API provides an efficient mechanism for iterating over all companies in a dataset. - Each app can only have 1 scroll open at a time. You'll get an error message if you try to have more than one open per app. You can get the first page of companies by simply sending a GET request to the scroll endpoint. For subsequent requests you will need to use the scroll parameter from the response type="danger" name="Scroll network timeouts". Since scroll is often used on large datasets network errors such as timeouts can be encountered. When this occurs you will see a HTTP 500 error with the following message: "Request failed due to an internal network error. Please restart the scroll operation." If this happens, you will need to restart your scroll query.
Input parameters
Scroll Param
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_SEARCH_CONTACTSTool to search for contacts using query filters with operators. Use when finding contacts by role, email, name, or attributes. Response entries may include null or non-dictionary values; guard against missing/null fields before accessing nested properties. A contact may have multiple emails or contact_ids; deduplicate when aggregating across searches.
Input parameters
Search query as a JSON string. Single filter: {"field": "role", "operator": "=", "value": "user"}. Multiple: {"operator": "AND", "value": \[filter1, filter2\]}
Number of results per page (1-150)
Cursor for pagination
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_SEARCH_CONVERSATIONSSearches for conversations using query string with support for filtering and sorting
Input parameters
JSON object defining the Intercom search query. Example: '{"field": "created_at", "operator": ">", "value": "1600000000"}'. For compound queries use: '{"operator": "AND", "value": \[{"field": "created_at", "operator": ">", "value": "1600000000"}\]}'.
Number of conversations per page (1-150)
Field to sort by: created_at, updated_at, waiting_since
Sort order: ascending or descending
Pagination cursor - ID of the last conversation from previous page
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_SEARCH_FOR_ARTICLESYou can search for articles by making a GET request to `https://api.intercom.io/articles/search`.
Input parameters
The state of the Articles returned. One of `published`, `draft` or `all`.
The phrase within your articles to search for.
Return a highlighted version of the matching content within your articles. Refer to the response schema for more details.
The ID of the Help Center to search in.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_SEARCH_INTERNAL_ARTICLESTool to search for internal articles in Intercom. Use when you need to find internal articles, optionally filtered by folder ID.
Input parameters
The ID of the folder to search in. If not provided, searches across all folders.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_SEARCH_TICKETSTool to search tickets in Intercom by filtering attribute values. Use when you need to find tickets matching specific criteria like state, creation date, assignment, or custom attributes.
Input parameters
Query object containing filters to search tickets. Can be simple (single field/value) or complex (AND/OR with multiple filters)
Pagination settings for search results
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_SET_ADMIN_TO_AWAYTool to set an admin to away status in Intercom. Use when you need to mark an admin as away, optionally with a specific reason and reassignment behavior.
Input parameters
The unique identifier of the admin to set away
Set to "true" to change the status of the admin to away.
Set to "true" to assign any new conversation replies to your default inbox.
The unique identifier of the away status reason
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_SET_AN_ADMIN_TO_AWAYYou can set an Admin as away for the Inbox.
Input parameters
The unique identifier of a given admin
Set to "true" to change the status of the admin to away.
Set to "true" to assign any new conversation replies to your default inbox.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_SHOW_CALLTool to retrieve a single call by ID from Intercom. Use when you need to get detailed information about a specific phone call.
Input parameters
The unique identifier of the call to retrieve.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_SHOW_CALL_TRANSCRIPTTool to get call transcript by call ID. Use when you need to retrieve the transcript text from a recorded call.
Input parameters
The unique identifier for the call
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_SHOW_CONTACT_BY_EXTERNAL_IDTool to retrieve a contact by their external ID. Use when you need to fetch contact details using an identifier from your external system rather than Intercom's internal ID. Only supports users, not leads.
Input parameters
The unique identifier for the contact which is provided by the Client in their external system
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_UNARCHIVE_CONTACTTool to unarchive a previously archived contact in Intercom. Use when you need to restore an archived contact by their ID.
Input parameters
The unique identifier for the contact to unarchive
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_UPDATE_A_COLLECTIONYou can update the details of a single collection by making a PUT request to `https://api.intercom.io/collections/<id>`.
Input parameters
The unique identifier for the collection which is given by Intercom.
The name of the collection. For multilingual collections, this will be the name of the default language"s content.
The id of the parent collection. If `null` then it will be updated as the first level collection.
The description of the collection. For multilingual collections, this will be the description of the default language"s content.
The type of object - group_translated_content.
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The name of the collection or section.
The type of object - `group_content` .
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
The description of the collection. Only available for collections.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_UPDATE_A_COMPANYYou can update a single company using the Intercom provisioned `id`. {% admonition type="attention" name="Using `company_id`" %} When updating a company it is not possible to update `company_id`. This can only be set once upon creation of the company. {% /admonition %}
Input parameters
The unique identifier for the company which is given by Intercom
The name of the Company
The name of the plan you have associated with the company.
The number of employees in this company.
The URL for this company's website. Please note that the value specified here is not validated. Accepts any string.
The industry that this company operates in.
How much revenue the company generates for your business. Note that this will truncate floats. i.e. it only allows whole integers, 155.98 will be truncated to 155. Note that this has an upper limit of 2**31-1 or 2147483647.
User-defined key-value pairs for custom company data. Keys must be pre-defined via the Data Attributes API. Field names must not contain periods or dollar signs, max 190 characters. Values: strings (max 255 chars), numbers, or booleans. Max 100 fields.
The time the company was created by you as a Unix timestamp.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_UPDATE_A_CONTACTYou can update an existing contact (ie. user or lead).
Input parameters
The unique identifier for the contact which is given by Intercom.
The contact's name.
The role of the contact. Can be 'user' or 'lead'.
The contact's email address.
The contact's phone number.
An image URL containing the avatar of a contact.
The id of an admin that has been assigned account ownership of the contact.
List of companies to attach to the contact. Each company object must contain either 'id' (Intercom company ID) or 'company_id' (client-provided company ID). Company attachments are made via separate API calls after updating the contact.
A unique identifier for the contact which is provided by the client.
The time when the contact was last seen as a UNIX timestamp.
The time specified for when a contact signed up as a UNIX timestamp.
The custom attributes which are set for the contact as key-value pairs.
Whether the contact is unsubscribed from emails.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_UPDATE_AN_ARTICLEYou can update the details of a single article by making a PUT request to `https://api.intercom.io/articles/<id>`.
Input parameters
The unique identifier for the article which is given by Intercom.
The content of the article. For multilingual articles, this will be the body of the default language"s content.
Whether the article will be `published` or will be a `draft`. Defaults to draft. For multilingual articles, this will be the state of the default language"s content.
The title of the article.For multilingual articles, this will be the title of the default language"s content.
The id of the author of the article. For multilingual articles, this will be the id of the author of the default language"s content. Must be a teammate on the help center"s workspace.
The id of the article"s parent collection or section. An article without this field stands alone.
The description of the article. For multilingual articles, this will be the description of the default language"s content.
The type of parent, which can either be a `collection` or `section`.
The type of object - article_translated_content.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
The URL of the article.
The URL of the article.
The URL of the article.
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
The body of the article.
The type of object - `article_content` .
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
Whether the article is `published` or is a `draft` .
The title of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The ID of the author of the article.
The ID of the author of the article.
The ID of the author of the article.
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
The time when the article was created (seconds).
The description of the article.
The time when the article was last updated (seconds).
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_UPDATE_CONTACTTool to update an existing contact in Intercom. Use when you need to modify contact information such as name, email, custom attributes, or other properties.
Input parameters
Contact's full name
The contact's role designation (user/lead)
The contact's email address
Contact phone number (E.164 format recommended, e.g., +353871234567)
Image URL for the contact's avatar
Admin ID assigned as account owner
The unique identifier for the contact to update
A unique identifier from your system
Unix timestamp of last activity
Unix timestamp of signup date
Custom key-value data fields
Email subscription status
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_UPDATE_CONTENT_IMPORT_SOURCETool to update an existing content import source in Fin Content Library. Use when you need to modify the URL, sync behavior, or status of an existing content import source.
Input parameters
The URL of the content import source. Must be a valid URL.
The operational state of the source. Allowed values: 'active', 'deactivated'. Defaults to 'active'.
The unique identifier for the content import source which is given by Intercom.
Controls how the source is synchronized. Via API, the only allowed value is 'api'.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_UPDATE_DATA_ATTRIBUTETool to update an existing data attribute in Intercom. Use when you need to modify a data attribute's description, archive status, or messenger writability. Note: Changing a data attribute's type via the API is restricted and must be done through the UI.
Input parameters
Predefined value options (required for list-type attributes). Each object contains a 'value' property
Whether to archive the attribute
Human-readable description for UI display
The unique identifier of the data attribute to update
Whether the Messenger can update this attribute
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_UPDATE_EXTERNAL_PAGETool to update an existing external page in Fin Content Library. Use when you need to modify the content, metadata, or availability settings of an external page. Only pages created through the API can be updated.
Input parameters
The page URL; used by Fin to attribute answers to sources. Must be a valid URL. Required for updates.
The body content of the external page in HTML format. Required for updates.
The title of the external page. Required for updates.
Language identifier code. Must be 'en'. Required for updates.
The unique identifier for the external page provided by Intercom
Identifier for the content import source. This links the page to a specific content import source in your workspace. Required for updates.
The identifier for the external page which was given by the source. Required for updates.
Whether the external page should be used to answer questions by Fin. Defaults to true if not provided.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_UPDATE_INTERNAL_ARTICLETool to update an internal article with new title, body, author or owner information. Use when you need to modify an existing internal article in Intercom.
Input parameters
The article content in HTML format.
The article heading.
The id of the owner of the article.
The id of the author of the article.
The unique identifier for the internal article which is given by Intercom.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_UPDATE_TICKETTool to update an existing ticket in Intercom. Use when you need to modify ticket attributes, state, assignment, or other properties.
Input parameters
Controls ticket open status; setting to false closes and unsnoozes the ticket
The ID of the admin performing ticket update, needed for workflows
Specifies visibility to users
The unique identifier for the ticket assigned by Intercom
ID of the company linked to the ticket; set to empty string to remove company association
ID of admin or team for assignment; set to '0' to unassign
Unix timestamp for when ticket should reopen
ID of the ticket state associated with the ticket type
An object containing key-value pairs for ticket attributes (e.g., _default_title_, _default_description_)
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_UPDATE_TICKET_TYPETool to update an existing ticket type in the workspace. Use when you need to modify a ticket type's name, description, category, icon, or archive status.
Input parameters
An emoji icon (copy from Twemoji Cheatsheet).
The ticket type's name.
Archived status of the ticket type.
One of: Customer, Back-office, or Tracker.
The ticket type's description.
Whether tickets are internal-only or shared with customers.
The unique identifier of the ticket type to update.
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
INTERCOM_UPDATE_TICKET_TYPE_ATTRIBUTETool to update an existing attribute for a ticket type. Use when you need to modify properties like description, visibility, or requirements for a ticket type attribute.
Input parameters
The label for the ticket type attribute
Enables multiple text lines for string-type attributes
A comma delimited list of items for the attribute value (only applicable to list attributes)
The description of the attribute presented to the teammate or contact
The unique identifier of the ticket type attribute to update
The unique identifier of the ticket type
Whether this field displays to teammates during ticket creation
Whether teammates must complete this field when creating tickets
Whether this field displays to contacts during ticket creation
Permits multiple file attachments for file-type attributes
Whether contacts must complete this field when creating tickets
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
No publicly available marketplace agent is found using this tool yet. There are 49 agents privately built on Nagent that already use Intercom.
Build on Nagent
Connect Intercom to any Nagent agent in minutes — no API key management, no boilerplate. Just configure and deploy.
The five questions agent builders ask before adopting a new integration.
Open the External Integrations panel inside Nagent (app.nagent.ai/externalIntegration), find Intercom, and click "Connect Now." You'll authenticate with OAuth — Nagent handles credential storage and refresh automatically. Once connected, Intercom is available to any agent in your workspace.
No. Nagent provides no-code integration for every tool. Once Intercom is connected, you configure its 133 actions directly in the agent builder UI — no API calls, no boilerplate, no schema management.
Helix — Nagent's agentic agent builder — lets you drop Intercom steps into any workflow visually. Pick an action (e.g., one of those listed above), fill in the inputs (Helix knows the required vs. optional schema for each parameter), and connect it to upstream/downstream steps. Triggers run as the entry point of an agent, so when a Intercom event fires, the agent kicks off automatically.
Every Intercom action and trigger ships with a fully-typed schema — input parameters with name, type, required flag, and description, plus the output payload shape. The schemas are documented in the sections above. Helix uses these schemas to validate your configuration at build time and to type-check the data flowing between steps.
Yes. While Intercom ships with 133 pre-built customer support actions, you can layer custom logic around them inside Helix — pre/post-processing steps, conditional branches, retries, or stitching Intercom together with other connected tools. For deeper customization, talk to our team about Nagent's Agentic AI Lab — forward-deployed engineers who build Intercom-based workflows tailored to your business.