Re:amaze is a multi-channel customer support platform offering live chat, email, social messaging, and automated workflows.
Re:amaze is a multi-channel customer support platform offering live chat, email, social messaging, and automated workflows. On Nagent, Re:amaze is exposed as a fully-configurable customer support integration that any agent can call — 2 actions, and API key authentication. No code is required to wire Re:amaze into your workflow — connect it once via the External Integrations panel and reuse it across every agent you build.
Agent builders use Re:amaze to automate the kinds of tasks customer support teams previously handled manually. Concrete examples — each one is a single agent step in Nagent — include:
Every action and trigger is paired with a structured input/output schema (visible in the sections below), so when you wire Re:amaze into Helix — our agentic agent builder — the editor knows exactly what each step expects and produces. Configure once, deploy anywhere across your Nagent agents.
Every operation an agent can call against Re:amaze, with input parameters and output schema. Drop these into any step of an agent built in Helix.
RE_AMAZE_GET_REPORTS_TAGSTool to retrieve a list of tags used in reports. Use when analyzing tag usage metrics across conversations.
Input parameters
Report end date in YYYY-MM-DD format
Report start date in YYYY-MM-DD format
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
RE_AMAZE_GET_RESPONSE_TEMPLATESTool to retrieve response templates for the brand. Use when you need canned responses to streamline replies.
Input parameters
Search query to filter response templates by keywords
Page number for pagination through results
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
No publicly available marketplace agent is found using this tool yet. There are 90 agents privately built on Nagent that already use Re:amaze.
Build on Nagent
Connect Re:amaze to any Nagent agent in minutes — no API key management, no boilerplate. Just configure and deploy.
The five questions agent builders ask before adopting a new integration.
Open the External Integrations panel inside Nagent (app.nagent.ai/externalIntegration), find Re:amaze, and click "Connect Now." You'll authenticate with an API key — Nagent handles credential storage and refresh automatically. Once connected, Re:amaze is available to any agent in your workspace.
No. Nagent provides no-code integration for every tool. Once Re:amaze is connected, you configure its 2 actions directly in the agent builder UI — no API calls, no boilerplate, no schema management.
Helix — Nagent's agentic agent builder — lets you drop Re:amaze steps into any workflow visually. Pick an action (e.g., one of those listed above), fill in the inputs (Helix knows the required vs. optional schema for each parameter), and connect it to upstream/downstream steps. Triggers run as the entry point of an agent, so when a Re:amaze event fires, the agent kicks off automatically.
Every Re:amaze action and trigger ships with a fully-typed schema — input parameters with name, type, required flag, and description, plus the output payload shape. The schemas are documented in the sections above. Helix uses these schemas to validate your configuration at build time and to type-check the data flowing between steps.
Yes. While Re:amaze ships with 2 pre-built customer support actions, you can layer custom logic around them inside Helix — pre/post-processing steps, conditional branches, retries, or stitching Re:amaze together with other connected tools. For deeper customization, talk to our team about Nagent's Agentic AI Lab — forward-deployed engineers who build Re:amaze-based workflows tailored to your business.